Loyalty Points Terms & Conditions

Adam’s Delivery no longer awards new loyalty points on orders.

Points will not be awarded for purchases, new accounts, referrals, reviews, previous guest orders, or any other activity.

Points already held in a registered customer account can still be redeemed for a discount at checkout while Adam’s Delivery continues accepting orders.

Redemption value remains 100 points = £0.05 discount (equivalent to 2,000 points = £1.00).

Partial redemption is allowed, subject to the available points balance and checkout limits.

When points are redeemed, their discount is deducted from the eligible product subtotal before the closing-sale discount bracket is calculated.

If redeeming points reduces the eligible product subtotal into a lower bracket, the lower closing-sale discount applies. If it reduces the subtotal below £10, no closing-sale percentage discount applies.

Delivery charges and driver tips do not count towards the closing-sale discount brackets.

Points continue to expire 30 days after they were earned.

Expired points are automatically removed and cannot be reinstated.

Claims for points from previous guest orders are no longer accepted.

No new signup, referral, review, order, or manually promoted points will be awarded after points earning is suspended.

Points are a promotional reward and are not cash.

Points cannot be withdrawn, transferred, exchanged for cash, or used after they expire.

If an order using points is cancelled, refunded, reversed, or adjusted, the points balance may be corrected or re-credited where appropriate.

Re-credited points remain subject to the scheme rules and any applicable expiry or final redemption date.

We may suspend redemption, remove points, or reject a redemption where we reasonably suspect fraud, misuse, duplicate accounts, account sharing, or an attempt to exploit the scheme.

Existing points may be redeemed while Adam’s Delivery continues accepting eligible orders, subject to expiry and stock availability.

When a final trading or points-redemption date is set, it will be published on the website. Points cannot be redeemed after the final redemption date or after Adam’s Delivery stops accepting orders.

These terms may be updated where necessary during the business wind-down. Any update will be published on this page with a revised date.

Questions about an existing points balance can be sent to contact@adamsdelivery.co.uk.